Terms of Buy-back & Trade-in
- Buy-back and trade-in processes can be done online or offline
- Online: Contact our WhatsApp admin at 0821-7959-4422 or 0813-3465-5552 to get delivery direction. Once the jewellery is received, Maximillian & Mary will do a thorough check within a maximum time limit of 2×24 hours. After the jewellery is declared to be in good condition, transactions can be made (the decision is absolute and decisive).
- Offline: Delivery of jewellery, invoices and certificates can be done directly at all Maximillian & Mary branches. If the jewellery delivery is not accompanied by an invoice and a certificate, Maximillian & Mary has the right to not accept the jewellery.
- For the terms of trade-in, the price of the new jewellery must be higher than the price of the old jewellery stated on the invoice, and the trade-in is only valid for 1 piece of old jewellery with 1 piece of new jewellery.
- Maximillian & Mary only accepts buy-back and trade-in of jewellery from Maximillian & Mary.
- Buy-back Regulations
- Diamond jewellery with a time span of less than one year from the date stated on the invoice will be subjected to 15% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 25% markdown from the invoice price.
- Diamond jewellery accompanied by colored stones and pearls with a time span of less than one year from the date stated on the invoice will be subjected to 25% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 35% markdown from the invoice price.
- Diamond wedding rings will be subjected to 35% markdown from the invoice price.
- Jewellery for frame category will be subjected to 35% markdown from the invoice price.
- Diamond jewellery with an invoice price below IDR 2,500,000 will be subjected to a 35% markdown from the invoice price.
- Diamond jewellery in the form of watches or diamond jewellery with glass is not valid for buy-back.
- Trade-in Regulations
- Diamond jewellery with a time span of less than one year from the date stated on the invoice will be subjected to 10% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 20% markdown from the invoice price.
- Diamond jewellery accompanied by colored stones and pearls with a time span of less than one year from the date stated on the invoice will be subjected to 20% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 30% markdown from the invoice price.
- Diamond wedding rings will be subjected to a 30% markdown from the invoice price.
- Jewellery for frame category will be subjected to 30% markdown from the invoice price.
- Diamond jewellery with an invoice price equal to or below IDR 2,500,000 will be subjected to a 30% markdown from the invoice price.
- Diamond jewellery in the form of watches or diamond jewellery with glass is not valid for trade-in.
Maximillian & Mary Jewellery Repair Rules
Jewellery repair is a guarantee provided by Maximillian & Mary as a form of our commitment to the customer. Repairs can be done at any time without a time limit at all Maximillian & Mary branches. Jewellery repair includes:
- Re-polishing
- Ring resizing: downsizing is free, upsizing 2 numbers is free while upsizing above 2 numbers will be charged as follows
- Upsizing 3 numbers: Rp. 400,000
- Upsizing 4 numbers: Rp. 500,000
- Upsizing 5 numbers: Rp. 600,000
- Upsizing 6 numbers: Rp. 750,000
- Upsizing 7 numbers: Rp. 1,000,000
- Upsizing 8 numbers will be determined after checking the condition of the ring.
- Repairing jewellery.
- Jewellery cleaning.
All repair processes time may vary, the time will be determined as soon as Maximillian & Mary receives repair request from the customer.
Maximillian & Mary only provides guarantees for products purchased at all Maximillian & Mary branches.
Buy-back and Trade-in Regulations for Kids Jewellery “Kate & Harry”
- Terms of buy-back for diamond jewellery: pieces with a time span of less than one year from the date stated on the invoice will be subjected to 15% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 25% markdown from the invoice price.
- Terms of trade-in for diamond jewellery: pieces with a time span of less than one year from the date stated on the invoice will be subjected to 10% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 20% markdown from the invoice price.
- Special edition diamond jewellery is subjected to a 50% markdown from the invoice price.
- Diamond jewellery made from wood is not valid for buy-back, trade-in, and repair.
All questions regarding Buy-back, Trade-in, and Repair regulations can be directed to Maximillian & Mary WhatsApp admin at 0821-7959-4422 or 0813-3465-5552