Terms and Condition

Terms of Buy-back & Trade-in

  1. Buy-back and trade-in processes can be  done online or offline
  • Online: Contact our WhatsApp admin at 0821-7959-4422 or 0813-3465-5552 to get delivery direction. Once the jewellery is received, Maximillian & Mary will do a thorough check within a maximum time limit of 2×24 hours. After the jewellery is declared to be in good condition, transactions can be made (the decision is absolute and decisive).

  • Offline: Delivery of jewellery, invoices and certificates can be done directly at all Maximillian & Mary branches. If the jewellery delivery is not accompanied by an invoice and a certificate, Maximillian & Mary has the right to not accept the jewellery.

  • For the terms of trade-in, the price of the new jewellery must be higher than the price of the old jewellery stated on the invoice, and the trade-in is only valid for 1 piece of old jewellery with 1 piece of new jewellery.

  • Maximillian & Mary only accepts buy-back and trade-in of jewellery from Maximillian & Mary.

  1. Buy-back Regulations
  • Diamond jewellery with a time span of less than one year from the date stated on the invoice will be subjected to 15% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 25% markdown from the invoice price.

  • Diamond jewellery accompanied by colored stones and pearls with a time span of less than one year from the date stated on the invoice will be subjected to 25% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 35% markdown from the invoice price.

  • Diamond wedding rings will be subjected to 35% markdown from the invoice price.

  • Jewellery for frame category will be subjected to 35% markdown from the invoice price.

  • Diamond jewellery with an invoice price below IDR 2,500,000 will be subjected to a 35% markdown from the invoice price.

  • Diamond jewellery in the form of watches or diamond jewellery with glass is not valid for buy-back.

  1. Trade-in Regulations
  • Diamond jewellery with a time span of less than one year from the date stated on the invoice will be subjected to 10% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 20% markdown from the invoice price.

  • Diamond jewellery accompanied by colored stones and pearls with a time span of less than one year from the date stated on the invoice will be subjected to 20% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 30% markdown from the invoice price.

  • Diamond wedding rings will be subjected to a 30% markdown from the invoice price.

  • Jewellery for frame category will be subjected to 30% markdown from the invoice price.

  • Diamond jewellery with an invoice price equal to or below IDR 2,500,000 will be subjected to a 30% markdown from the invoice price.

  • Diamond jewellery in the form of watches or diamond jewellery with glass is not valid for trade-in.

Maximillian & Mary Jewellery Repair Rules

Jewellery repair is a guarantee provided by Maximillian & Mary as a form of our commitment to the customer. Repairs can be done at any time without a time limit at all Maximillian & Mary branches. Jewellery repair includes:

  1. Re-polishing
  2. Ring resizing: downsizing is free, upsizing 2 numbers is free while upsizing above 2   numbers will be charged as follows
  • Upsizing 3 numbers: Rp. 400,000 
  • Upsizing 4 numbers: Rp. 500,000
  • Upsizing 5 numbers: Rp. 600,000
  • Upsizing 6 numbers: Rp. 750,000
  • Upsizing 7 numbers: Rp. 1,000,000
  • Upsizing 8 numbers will be determined after checking the condition of the ring.
  1. Repairing jewellery.
  2. Jewellery cleaning.

All repair processes time may vary, the time will be determined as soon as Maximillian & Mary receives repair request from the customer.

Maximillian & Mary only provides guarantees for products purchased at all Maximillian & Mary branches.

Buy-back and Trade-in Regulations for Kids Jewellery “Kate & Harry”

  1. Terms of buy-back for diamond jewellery: pieces with a time span of less than one year from the date stated on the invoice will be subjected to 15% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 25% markdown from the invoice price.
  2. Terms of trade-in for diamond jewellery: pieces with a time span of less than one year from the date stated on the invoice will be subjected to 10% markdown from the invoice price, while pieces with more than one year time span will be subjected to a 20% markdown from the invoice price.
  3. Special edition diamond jewellery is subjected to a 50% markdown from the invoice price.
  4. Diamond jewellery made from wood is not valid for buy-back, trade-in, and repair.

All questions regarding Buy-back, Trade-in, and Repair regulations can be directed to Maximillian & Mary WhatsApp admin at 0821-7959-4422 or 0813-3465-5552